Director of Wholesale Voice

Director, Wholesale Voice

Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. As the Director of Wholesale Voice for Sangoma’s Trunking portfolio of products, you will partner closely with Engineering, Sales, Operations, and cross-functional teams (sales, marketing, customer success, finance, legal) across the company to develop and drive the product strategy and execution for Sangoma’s Wholesale Trunking Services.

This role is open to a Hybrid work schedule in the following locations: Atlanta, Huntsville, Markham, Pittsburgh, and Sarasota.

Your Role:

• Manage and expand IPES Network to drive down costs and provide more control over our traffic.
• Establish peering relationships and the billing mechanisms to accurately invoice the service.
• Standardize our voice offering from a pricing perspective and find innovative ways to increase revenue.
• Define, communicate, and execute the product vision and strategy for your products in support of the overall business strategy, including maintaining a clear product roadmap that drives revenue growth, or in the case of the network connectivity products, minimizes the decline / maximizes the value we still have in that product set.
• Partner closely and engage consistently with marketing, sales, and customer success leaders to develop go-to-market strategies to win in targeted customer segments and create end-to-end operational plans to profitably grow and scale the business and drive business value.
• Drive engineering to deliver on the roadmap.
• Work with various sales operations personnel to keep the price lists accurate, etc.
• Create and maintain product specific “golden” presentations that can be used with sales interactions.
• Work closely with product marketing on product positioning and campaigns.
• Be the expert in and provide leadership on the trunking and network connectivity market and competitive landscape.
• Occasionally interface with analysts and attend/present at key conferences.
• Educate customers, prospects, and partners about our product releases, priorities, and vision.
• Partner with sales and business development personnel to identify key partnerships to help drive awareness and showcasing the breadth and depth of our offerings in the marketplace.
  
  
  

Your Background:

• BA or BS in Business, Management, Engineering or equivalent job experience.
• Minimum of 5 years of directly related work experience.
• Proven leader who understands highly technical products and is experienced at influencing engineers and making product trade-offs.
• Demonstrated track record of success working with broad cross-functional teams with the ability to evangelize and convince internal constituencies, executives, customers, analysts, and partners on your ideas and plans for fulfillment.
• Prior experience working in VOIP, SIP, trunking or connectivity is a plus but not a requirement.
• Strong understanding of the customer and end-user experience driving adoption and stickiness.
• Demonstrated success defining and launching excellent products
• Highly organized and detail-oriented with excellent written and oral communication skills
  
  
  

Why Sangoma:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program
• Flexible PTO plan & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
  
  
  

Sangoma is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.