Reverse Logistics Operations Sr. Specialist

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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Lenovo, a member of the Fortune Global 500, is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we are growing!

The Lenovo Reverse Logistics Professional role is a critical member of the Lenovo Services Reverse Operation.

The Lenovo NA LAS Reverse Logistics Professional role is responsible for managing reverse logistics and reverse DC operations as well as coordinating with the local 3PL to ensure defective parts process flow through the reverse operations throughout the North America and Latin America region. Reverse logistics knowledge and strong written and verbal communication skills are required.

Responsibilities will include but not be limited to the following:

• Monitoring and managing performance of the 3PLs to ensure they are meeting Reverse KPIs
• Working with POU of parts to 3PL for disposition for flow of part
• Monitoring and managing performance of repair vendors to ensure TAT and Yield are achieved
• Providing resolutions to 3PL for part disposition within the reverse daily operations
• Communicating with external customers to align on parts return process in LAS/NA/CA
• Managing vendor credit note processing/booking through the Finance team
• Providing CSP/GP reverse reporting for point of usage returns
• Managing defective inbound follow up and resolution
• Working with internal customer SDT, to aid in customer response of return parts flow
• OOW/CID Repair billing validations/approvals for payment
• Daily/Weekly interlocks with the 3PL Reverse Team and Management to present/review Reverse Operations Scorecard
• Working with the 3PL to ensure vendor accuracy for parts operation flow from E2E
• Working on system implementation, process alignment, and reverse parts workflow from E2E
• Provide focal/support for new reverse related projects
• Responsible for overall execution of scrap process and follow up
  
  

Position Requirements

• Bachelor degree or above
• 3+ years working experience on supply chain reverse operations or related positions
  
  

Preferred Requirements

• Outstanding analytical capabilities and familiarity with Excel PPT, SAP, Power BI experience is preferred
• Ability to work cross functionally in an international environment
• Fluent Spanish speaking and advanced English speaking skills
• Detail orientated
  
  

The base salary range budgeted for this position in CA, CO, Jersey City - NJ, NV, Ithaca - NY, NYC, WA, is $70k - $90k. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found here: https://www.lenovobenefits.com/enrolling-in-benefits/why-join-lenovo/

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 7/12/24. This applies to internal and external candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.