NOC Engineer
Responsibilities:
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- Network Monitoring and Maintenance:
- Monitor network performance, availability, and security using monitoring tools and systems
- Respond to alerts and notifications promptly to investigate and resolve issues
- Perform routine network maintenance tasks, including software updates, configuration changes, and patch management
- Incident Management:
- Troubleshoot and resolve network-related incidents, outages, and service disruptions
- Document incident details, actions taken, and resolutions in the incident management system
- Escalate unresolved issues to higher-level support teams or vendors as necessary
- Change Management:
- Implement approved changes to the network infrastructure following change management processes and procedures
- Coordinate with internal teams and stakeholders to schedule and execute planned changes with minimal disruption to operations
- Performance Optimization:
- Analyze network performance metrics and identify areas for improvement
- Recommend and implement optimization strategies to enhance network performance, reliability, and scalability
- Documentation and Reporting:
- Maintain accurate documentation of network configurations, procedures, and troubleshooting steps
- Generate regular reports on network performance, incidents, and maintenance activities for management review
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent experience
- Proven experience as a NOC Engineer or similar role in a network operations environment
- Strong understanding of network protocols, technologies, and best practices
- Proficiency in network monitoring and troubleshooting tools (e.g., Nagios, SolarWinds, Wireshark)
- Experience with incident management and change management processes
- Excellent problem-solving and analytical skills
- Effective communication and collaboration skills
- This is a full-time position based inSan Diego
- Flexibility to work in rotating shifts, including nights, weekends, and holidays, as part of the NOC team's coverage schedule
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Internet Publishing
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