MetroSys, Inc.

NOC Engineer

MetroSys, Inc. San Diego, CA
MetroSys, Inc.

NOC Engineer

MetroSys, Inc. San Diego, CA
5 months ago 99 applicants

See who MetroSys, Inc. has hired for this role

Responsibilities:

  • Network Monitoring and Maintenance:
    • Monitor network performance, availability, and security using monitoring tools and systems
    • Respond to alerts and notifications promptly to investigate and resolve issues
    • Perform routine network maintenance tasks, including software updates, configuration changes, and patch management
  • Incident Management:
    • Troubleshoot and resolve network-related incidents, outages, and service disruptions
    • Document incident details, actions taken, and resolutions in the incident management system
    • Escalate unresolved issues to higher-level support teams or vendors as necessary
  • Change Management:
    • Implement approved changes to the network infrastructure following change management processes and procedures
    • Coordinate with internal teams and stakeholders to schedule and execute planned changes with minimal disruption to operations
  • Performance Optimization:
    • Analyze network performance metrics and identify areas for improvement
    • Recommend and implement optimization strategies to enhance network performance, reliability, and scalability
  • Documentation and Reporting:
    • Maintain accurate documentation of network configurations, procedures, and troubleshooting steps
    • Generate regular reports on network performance, incidents, and maintenance activities for management review
Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent experience
  • Proven experience as a NOC Engineer or similar role in a network operations environment
  • Strong understanding of network protocols, technologies, and best practices
  • Proficiency in network monitoring and troubleshooting tools (e.g., Nagios, SolarWinds, Wireshark)
  • Experience with incident management and change management processes
  • Excellent problem-solving and analytical skills
  • Effective communication and collaboration skills

Working Conditions:

  • This is a full-time position based inSan Diego
  • Flexibility to work in rotating shifts, including nights, weekends, and holidays, as part of the NOC team's coverage schedule

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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Internet Publishing

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