Director of Ticket Sales and Service

Santa Barbara Sky

Position type: 1099, later converted to W2

Overview Of Santa Barbara Sky Football Club

Santa Barbara Sky FC is a USL League One men’s professional soccer club that will kick off its inaugural season in March 2025. We are an inclusive & community-based team that represents all of Santa Barbara. Our goal is to bring our community together through the shared enjoyment of professional soccer. We are invested in our community and this beautiful game. For more information, see: https://www.santabarbaraskyfc.com/

We are seeking a highly motivated Director of Ticket Sales and Service with a passion for customer service and growing the Santa Barbara Sky brand in the community. This position will manage the overall ticket sales and retention efforts for our team at Harder Stadium on the campus of UC Santa Barbara and will work closely with the ticket operations staff in the fulfillment of customer ticket needs.

Overview Of The United Soccer League

The United Soccer League (USL) is the largest and fastest-growing professional soccer organization in North America, possessing more than a decade of experience in bringing the world’s game to communities across the United States and Canada. Overseeing the USL Championship (USSF Division II), USL League One (USSF Division III), and USL League Two (Pre-Professional), the organization is built on a proven and recognized model in international football and counts more than 125 clubs in its membership. Based in Tampa, Fla., the USL has grown during the past decade into a model organization with strong corporate partnerships and stable organizational leadership. It features a dedicated staff of more than 75 professionals across 15 departments ranging from operations, digital, communications and club services, each of which provides unparalleled support to member clubs and outside partners. Sanctioned by the U.S. Soccer Federation, the USL is #UnitedForSoccer, moving the game forward in North America.

Job Summary

The Director of Ticket Sales & Service for Santa Barbara Sky FC is responsible for the club’s ticket sales, strategy, planning, service, retention and the management of all ticket sales team members.

Responsibilities And Expectations

• Responsible for achieving the short and long-term sales goals, objectives and action plans, sales goals and oversees the effectiveness of those plans toward meeting the overall goals.
• Ensure staffing requirements are met and proper work assignments are maintained.
• Manage assigned group of employees by assisting with interviewing, hiring, and training while planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Manage the day-to-day operations of assigned departments.
• Develop policies and procedures for the ticket and group sales executives.
• Coordinate with other departments to organize and implement large theme nights.
• Build a service and customer retention program and plan that directs the implementation of sponsorships and contract fulfillment.
• Build top notch customer service program to ensure diligent customers service to existing prospective clients.
• Work with the front office team to achieve the objectives of the advertising sales, marketing, tickets, and community relations departments.
• Develop and oversee the execution of group contracts and deliver tickets to group customers.
• Other duties may be assigned.
  
  

Game Day Responsibilities

• Oversee the Ticket Sales and Service department
• Manage suites and related areas as needed
• Assist with client and fan entertainment as needed
• Assist with promotional execution as needed
• Assist other departments as needed
  
  

Knowledge And Skill Requirements

• Bachelor’s degree in Sports Marketing, Marketing, or related field
• Minimum of three years prior high performing ticket sales and service experience
• Excellent customer service, communication, and presentation skills
• Ability to solve problems quickly
• High attention to detail
• Ability to prioritize and manage multiple projects
• At least three years of sports sales experience preferred
• At least two years of prior management and leadership experience preferred
• Excellent customer service, communication, presentation skills
• At least two years of prior management and leadership experience preferred
• At least two years of negotiating contracts
• At least two years of managing budgets
• Prior experience with ticketing software preferred
• Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Adobe Suite, Internet and database programs
• Valid driver’s license and ability to drive for organizational businesses
• Ability and willingness to work varied and long hours including nights, weekends, and holidays
  
  

Compensation

• Base salary of $85,000 - $95,000 with on target earnings of $110,000-$120,000
  
  

Santa Barbara Sky is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.