Director, Ticket Sales & Service - National Sales Center
Director, Ticket Sales & Service - National Sales Center
LEARFIELD Amplify
Plano, TX
See who LEARFIELD Amplify has hired for this role
The ticket sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of the groups we support with the outreach and access to all ticket types, including season, partial, and group tickets, and ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community.
LEARFIELD Amplify is actively seeking a Director, Ticket Sales & Service at our National Sales Center to lead the ticket sales team in Plano, TX. The Director, Ticket Sales & Service is responsible for training, mentoring, motivating and coaching the ticket sales staff. This person will also be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management.
Responsibilities:
- Provide overall leadership for collegiate season ticket retention, new ticket sales and service initiatives
- Oversee sales efforts involving season tickets, partial plans, and group tickets
- Responsible for the recruiting, hiring and professional development of ticket sales staff
- Provide ongoing training, coaching and mentoring for ticket sales staff
- Lead regular staff meetings and facilitating discussion and sharing of ideas related to growing ticket sales revenue
- Develop and maintain a personal client base of ticket sales prospects and customers
- Prepare and manage an annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
- Effectively manage various group assets / experiences in order to maximize group ticket sales at all local events
- Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth
- Work with members of senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
- Work closely with property marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
- Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental ticket sales revenue
- Bachelor's Degree in Sports Administration or business field
- Minimum of three (3) years of experience working in sales with collegiate and/or professional sports team and at least two (2) years of experience working in a ticket sales management role
- Superior communication skills, collaborative with strong leadership and interpersonal skills
- Results oriented leader with proven ability to motivate people and maximize revenue production
- Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
- Must be enthusiastic, creative and able to think both strategically and tactically
- Ability to work in a dynamic, high paced environment
- Ability to handle multiple tasks at one time
- Highest level of personal and professional integrity and ethics
- Strong customer service skills
- Demonstrated proficiency in Microsoft Office Suite
- Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
- Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
- Willingness and ability to work long hours, including holidays and weekends as required
Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors' Cup, supporting athletic departments across all divisions.
Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.
Our Mission
Powering the connection of fans to the brands and experiences they love.
Our Core Values
Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
#2615195
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Seniority level
Director -
Employment type
Full-time -
Job function
Marketing and Sales -
Industries
Technology, Information and Internet
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