Senior Manager, Education, Schools

Title

Senior Manager of School Education & Training – L’Oreal PPD Brands

Division: Professional Products Division

Location: Remote

Reports To

Natalie Woog- Elliott

Who We Are

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L’Oréal Professional Products, our mission is to support hairdressers and develop the hair industry sustainably, and lead the digital transformation of our industry with a customer-centric approach. Our brands portfolio includes L’Oréal Professionnel, Kérastase, Redken, Matrix, and Pureology.

What You Will Do

The School Education & Training Senior Manager is responsible for building and implementing training programs to support the growth and acquisition of school accounts. Support the AVP of Business Development and collaborate on new partnership proposals to ensure new partners experience a smooth transition and strong start. The Senior Manager of Education and Training will also help identify unique needs specific to schools and develop and implement training programs and events centered around those specific needs. The Senior Manager of School Education and Training is expected to drive the growth of PPD overall in schools and supplement brand education for their core accounts

Job Duties And Accountabilities

• Education Development (20%)
• Develop class formats and content specific to school accounts, including, but not limited to, instructor facilitating, color theory and techniques, increasing clinic floor sales, texture and growing retail.
• Manage Texture Mastery training program. Assess needs and evolve training plan for future program iterations.
• Work in tandem with AVP of Business Development and brand EEM to create and implement education plans for assigned core accounts
• Create school onboarding plan for each assigned brand including resources from brand websites, L’Oreal Access and live brand education
• Manage school specific learning plans on L’Oreal Access, Pivot Point Lab and Milady CIMA where applicable
• Training (60%)
• Facilitate instructor and student trainings for schools to support growth both existing and new accounts as a supplement to brand earned education
• Partner with AVP of Business Development to manage relationship for SPEC franchise company ESI and TSPA location including training needs, education budget, scholarship program and monthly update calls
• Monitor & track monthly sales to ensure schools are achieving growth; use insights to identify areas of opportunities for trainings. Develop new programs/content as required
• Create and implement monthly update calls with assigned core brands focused on new product launches, brand updates and education opportunities
• NEW SCHOOL PARTNERSHIPS (10%)
• Partner with BSD team, EEMs and AVP of Business Development to close new partnerships by creating and supporting training plans for new school proposals.
• Facilitate immediate virtual launch meeting with new accounts covering brand foundational PK, L’Oreal Access and curriculum support to ensure smooth transition with conversion
• ADDITIONAL RESPONSIBILITIES (10%)
• Partner with AVP of Business Development to supply monthly performance reporting to management
• Attend respective brand trainings for assigned core brands
• Attend school focused trade show events such as AACS, PBA Beacon and SalonCentric SCNC
  
  

Key Challenges, Issues And Complexity

• Assess educational needs for school clients based on their limited time allocation to education and high turnover percentage for instructors. Creative solutions and problem solving are key to maximizing education resources. Clear, consistent education planning and implementation are paramount to the growth of our schools and success in this role
• Partner with brand education teams to build comprehensive education plans and opportunities for top school companies maximizing declining education budgets
  
  

Organization Structure and Key Working Relationships

• Brand education EEMs and DOEs
• Partner to maximize educations plans and opportunities
• Verbal, written and live communication required
• AVP of Business Development:
• Support account growth by supplemental education support
• Verbal, written and live education required
  

Job Dimensions (Formerly Financial Scope section)

Define the relative impact of the role by outlining key significant measurable quantities

• Number of direct reports:
• No direct reports
• Total Staff:
• No direct reports
• Area(s) of Impact
• PPD school channel
• Nature of Impact
• Coordination and delivery
• Other Key Metrics
• Is the job holder accountable for project spend / sales turnover / revenue, etc.?
• Job holder is accountable for project spend, sales turnover and revenue in partnership with AVP of Business Development
  

Required Qualifications

What We Are Looking For:

• Must be a licensed cosmetologist
• Must be trained in facilitation skills
• No degree requirements
• Years of experience – 2-3 years education/ facilitation experience preferred
• Job Specific Experience/Skills:
• Preferred experience in Matrix
• Facilitation skills/ training
• Technical Skills- MS Office , Salesforce
• List Physical requirements of the role (i.e. sitting, standing, twisting, bending
• Requires 60% travel
  

Preferred Qualifications

• Advanced Degrees- not required
• Relevant Industry Certifications – facilitation training, color certification preferred but not required
  
  

What’s In It For You

• Competitive Salary and Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Remote workplace
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs
  
  

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or