rss.livelink.threads-in-node

Google Nest Doorbell not working with G3100 Router

coletrain1216 — Fri, 11 Oct 2024 13:29:25 GMT

I'm not getting any video after I pair my doorbell to the wifi. I have SON turned off and I have even disabled each 5G channel in attempt to see the video. Using 2.4G does not work either. I am able to connect the doorbell but no video is ever seen. Has anyone had this issue?

Internet speed

Nanban — Fri, 11 Oct 2024 13:38:22 GMT

Help! Very slow internet on Fios

TV guide

Joe4215 — Fri, 11 Oct 2024 00:53:21 GMT

How do I change the date on the TV Guide in the latest Verizon android TV set up? I want to move the date a day at a time or enter a date and go directly to that day in the guide

Never Received Contractor Contact

CDBVA — Thu, 10 Oct 2024 10:29:58 GMT

4 days ago I was supposed to have Fios installed at my location, due to a damage conduit at my apartment they were unable to complete the installation. I was told that I would be receiving a call about a contractor within a day about getting the repair made, I have called multiple times a day over the last 4 days trying to get a status update but no one has been able to help me. I have a ticket number but that has not been helpful when calling customer service. I need internet services but the customer service line has been unable to help or give me any status updates.

Fios landline unable to call 800 numbers

cyraxote2 — Thu, 10 Oct 2024 00:14:41 GMT

Recently, I have been unable to dial certain 800 numbers. I get the message, "We're sorry, but your call cannot be completed at this time. Please hang up and try your call again later." However, when I use my mobile phone (not Verizon), the call goes right through. When I try the call again "later" on the landline, I get the same message.

I would appreciate any suggestions or ideas.

volume

nflder — Wed, 09 Oct 2024 18:51:10 GMT

volume on tv goes up and down, cannot hear when it goes down no sound.

Burying a cable box

Luckea — Wed, 09 Oct 2024 17:55:20 GMT

I’d like information about burying a cable box near my driveway

Fios price changed after checkout

swaags2 — Wed, 09 Oct 2024 02:54:30 GMT

Hi all,

I have been trying for three days to sign up for fiber internet. The first time I had an online agent walk me through it because i could not access the discount for linking my current Verizon phone plan. After receiving a confirmation email, i was unable to log on and pay, facing the error "the zip code is invalid" despite never entering a zip code except through the agent who submitted the order for me. When i attempted to sign up myself online, i was able to receive the discount and saw the total of $64.99/month at each step of the way. Upon completing the order and entering my bank account information, i received a confirmation email where the price was miraculously $89.99/month. I am pretty upset. has anyone else run into this?

Sales Rep

wabrown6263 — Wed, 09 Oct 2024 03:01:31 GMT

I had problems with a Verizon representative at my local store upselling me a couple months back. He lied to us about the price and what the total would be, had us sign for the price, and told us we were all good. When the price was higher than planed he told me repeatedly he would look at it and kept putting it off, and eventually even changed my plan price without my authorization. He mislead me to believe he was making right on the price he told me, or else returning the phones we purchased. We have paid the extra amount for 3 months now and he has not stayed in contact with me. The store manager only will tell me to work with the person who helped me get the phones. I have all the text messages from the representative. He was very unprofessional and promised to make things right no matter what but now he has told me he does not have time to deal with my problem and is very busy. I cannot keep paying the amount we are paying and have called 611 multiple times to try to have some type of resolve with no luck. I have all the messages he sent me as well. I am wanting to report him as well as he has caused us a lot of headache and had empty promises and has not been helpful in the least.

He also contacted my outside of the phone activation and pricing problems we had at midnight one night to tell me he hoped I had a good night and was enjoying a beer. Although this was not per se inappropriate past a certain point I felt uncomfortable with messaging personal things on a work line such as it was. I responded nicely but have felt uncomfortable about it.

Broadcast Program Goes Black On Tv On Certain Channels Same Time of Day Two days In A Row

pappasbike1 — Tue, 08 Oct 2024 21:15:27 GMT

I have a Fios One 4100 and two days in a row, so far, while watching MSNBC, the program goes to a black screen, no audio, no video. All other functions are fine - the guide can be displayed, program info can be displayed, etc. I’m in the Baltimore region and this has happened at the same time both days, somewhere between 4-4:30 pm. I’ve had to switch to another channel and then check back sometime later so I do not know how long the blackout lasts. I’ve seen another report on another forum concerning the Weather Channel doing the same thing but I have not looked at this. Once the video and audio for the program are back there are no further issues until the next day.

Verizon essentially robbed me

JacksonRamsey01 — Tue, 08 Oct 2024 20:58:15 GMT

I disconnected my Verizon home internet July 12 of this year. I was having issues getting Verizon to send an equipment return box to my house, so customer service said bring it into the store. July 20 I brought it into the store and returned it. October 1 I receive and email that I owe 200$. I can't login or get through the bot to customer service because my account was de activated. I went into the store and waited over an hour for the manager to tell me he will reach out once the issue is resolved. Went back in the next day after not hearing anything and his co workers said he was in the back on an important phone call - I waited an hour and had to leave. I told them please have him call me - I'm not sure where this stands. This proceeds to happen 5 days in a row with no contact from the manager. October 8 the money is withdrawn from my account! Finally on day 6 I receive a text from Connor the manager saying you'll receive a check in the mail in 2 weeks. I said please call me i have questions and the address on my account is outdated. He says he is busy on an important phone call. Go figure.

Moral of the story is Verizon took 200$ from my bank account and there was literally nothing I could do about it. If i wouldn't have noticed the withdraw I would have been none the wiser. Also, if i didn't have 200$ to give, as many Americans don't, I'd be in real trouble!

I just feel defeated on this and I've wasted hours of my life just to get completely blown off by the local store manager. Who refused to connect me with his supervisor.

keep loosing Fios channels and have to power down and up fios vox to get channel and or sound to return

tomjorgens — Tue, 08 Oct 2024 19:34:26 GMT

I keep losing Fios channels and have to power down and up Fios box to get channel and or sound to return right now animal planet is spinning it's wheel again, earlier it was out then came back with no sound. Is anyone else having this problem or is it just me? Please let me know, thank you

animal planet was unavailable but came back now without sound

tomjorgens — Tue, 08 Oct 2024 19:08:16 GMT

animal planet was unavailable error code plby_105 but came back now without sound your service is useless to me

Mobile and home discount

Medicman13 — Tue, 08 Oct 2024 22:26:52 GMT

I started my Verizon mobile and home Fios in June 2024. I am supposed to be getting a bundle discount. I still have not received my discount and it’s been months. Not only should I be getting my discount but I should also be reimbursed for the last 3 months

Google Nest Doorbell not working with G3100

coletrain1216 — Tue, 08 Oct 2024 16:23:02 GMT

Great customer service

melkrom — Tue, 08 Oct 2024 12:34:58 GMT

I just had the most pleasant and personable customer service rep (Debbie) who helped me with my fios issue, she’s definitely an asset to your company.

On the new VMS On screen caller ID is missing and so is the ability to only display favorites channels

Jakethecrusier — Tue, 08 Oct 2024 02:25:38 GMT

I just had a technician install the new VMS system.

Has the on Screen Caller ID function been eliminated ? I cannot ind it and it has not been displaying on my TV

Also I have been unable to find any method of having the guide show me only the Favorites Channels. Selecting a channel as a favorite appears only to add a filled in heart to the channel, which is uselss if you have to scroll through every channel (subscribed & All) seem to be the only options.

New Construction - Requesting Fios

SumeetAnand — Tue, 08 Oct 2024 01:57:17 GMT

I am inquiring about Fios availability for my new construction home.

Currently, Fios service is unavailable at this address, as suggested by verizon.com, but several homes in the surrounding neighborhood have Fios access.

As these neighboring addresses have Fios, I would like to inquire about extending the service to my home. Please check the feasibility and let me know if a site survey or further action is needed to bring Fios to my property.

Thank you for your time and assistance. I look forward to hearing back from someone from the team.

Briefly Lose Internet in the Evenings on Daily Basis, Issue with PON? Verizon hasn't helped

AnnieBierly — Tue, 08 Oct 2024 00:05:43 GMT

Hi all,

My wife and I moved in June 2024 into an apt that was previously not wired for Verizon (prior tenants used Xfinity). I got Verizon to come out and set up a connection to our apartment, and we have the CR1000A router and an E3200 Extender.

Our WiFi has been experiencing brief disconnection issues in the evening and everything we have tried has failed to yield a solution. We have tried to reboot, factory reset, change the cords, replace the ONT, and nothing has been resolved. I have spent 10+ hours on the phone with customer support. I asked them to check the PON card and one support agent last week told me that the PON card is indeed faulty, and told me that he scheduled technicians to come today (9/7/2024) to fix the card. He made sure to emphasize that he saw a problem with the PON card and that it is super important that it be fixed.

They never came. After 2 more hours on the phone today, during which the agent told me he saw no plans to ever have someone come out, he was unable to confirm that the PON card was a problem, but instead believed that the problem must lie within the home. He sent a technician who actually did come, and that technician replaced the ONT. Sure enough, we experienced the ongoing problem a mere hour after that guy left. The error message from the Advanced System Log is seen below, and I saw that you previously helped Deathon diagnose this problem as likely to be the PON card, which is why I believe it may be the problem in my case too.

2024 Oct [phone number removed per the Verizon Terms of Service]:58:55 arc_cloud notice [CLOUD.5][ADV] Internet is back!

2024 Oct [phone number removed per the Verizon Terms of Service]:58:00 arc_cloud info [CLOUD.6][ADV] ping WAN & cloud test link .. OK

2024 Oct [phone number removed per the Verizon Terms of Service]:58:00 arc_cloud warning [CLOUD.4][ADV] cloud test link failed, try again

2024 Oct [phone number removed per the Verizon Terms of Service]:58:00 arc_cloud err [CLOUD.3][ADV] curl_easy_perform() failed:(6) Error.

I get this message daily, and almost always in the afternoon or evening, never in the morning strangely.

Is there any way that someone can help me? I'm desperate. This happens every day at least twice, and always in the evening. I do not know what to do anymore.

Broken utility box cover

wuxibaba — Mon, 07 Oct 2024 17:06:44 GMT

We have a broken utility box cover in our parking strip that needs to be replaced. It measures 19.5" by 15.5". It is located in Clackamas, Oregon.