James Watson
One you get it up and running it's fine. BUT, firstly, need to add credit before you can add a plan. Can only add in multiples of 10, so want a plan costing 35? Then pay 40. Want the 40? Well, add 40, but then if not a local, you will be charged a 6% sales tax. I don't mind paying this tax, but now I have 37.5 (ish) credit, so can't afford the 40 ringit plan. Spoke to the shop for advice, just add another 10 on. So that's now 50 for the 40 plan. App is glitchy and frequently comes up with error
21 people found this review helpful
Kevin Loh
With the new update, Umobile makes it even harder for people managing multiple prepaid lines. Imagine having to go back and forth with number owners to get OTPs And to link accounts, you will first have to get the billing number. For unknown reasons, you can only get it from their physical bill, they want to charge you rm5/mo for that. Not only moving backwards environmentally, and also charging exorbitant amount for physical bills. No idea if it's easy to cancel or another trap of theirs
64 people found this review helpful
Hung Kim
Sorry, I have to rate it here. Very difficult and unclear sms instructions to port out from Umobile as there is no clear indication of start and end sms text. Replied the sms but saying INVALID and the acknowledgment sms is delayed from Umobile. Have to contact customer service. Is this the way to stop ppl from port out? Think twice before switch to Umobile!
2 people found this review helpful