My One NZ

Poorest designed App out there. When you try to pay your bill AFTER logging into your account you still need to go back into your email to find your account number and amount owing. It's a pointless app, can't do anything direct from it as simple as setting up pre authorized payments. And NO, I will not reach out to your robot to look into this.

Never works when you actually need it. For example if you run out of data and need to buy more. Or you are roaming and need to turn on roaming. If I was a skeptic or conspiracy theorist I would say they do it on purpose so you end paying more. But it could be I'm really unlucky or it's a bad app ... I wonder about other people's experiences

Terrible experience with the Deco X53 modem and the broadband. Despite following all setup instructions, it doesn’t work—our devices shows as connected, but then says no internet. We tried resetting everything, but nothing helped. Customer service was very unhelpful, telling us to just wait which is unacceptable given our urgent need for internet, especially as most of my work requires me to be online. Don’t waste your money or time on this company—look elsewhere for a reliable solution.