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Remove account from app

Satwal — Fri, 13 Sep 2024 10:16:06 GMT

Due to problems in moving from BT to EE I have ended up with two account numbers showing on line and in app.

I can't find any way to remove the account that I don't need to see, any ideas?

Also my phone data usage is not updating as the month progresses, is that a common issue?

Conundrum - broadband issues, Wifi Calling and talking to EE

ihereyounowthis — Fri, 13 Sep 2024 10:08:42 GMT

I'm trying to talk to the EE helpline about my broadband connection (drops out / flakey(, but they insist on re-starting my router as part of their tests of my line. That means my call drops out as I have to use Wifi Calling (no mobile signal in our house), which means I can't talk to them.

How can I talk to EE about getting an OpenReach engineer here / how can I talk to them without re-starting my WiFi!

Any ideas really welcome, thanks!

Matthew

Mc41 — Fri, 13 Sep 2024 09:51:21 GMT

s they have. They are a disgrace. You cant find home broadband contract on line and are expected to phone up...great for the deaf...or go to a store where they will force you to take another of their contracts. They have already been reported to the standards agency but still nothing has changed.

Picking up phone without valid photo ID

juicymanatees — Fri, 13 Sep 2024 09:33:29 GMT

Hi,

My partner went to pick up their phone from an EE store and was unable to use their provisional driving licence as ID because it has expired. If they also have no passport, what options are available to pick up their phone - or is it just not possible?

Thanks in advance.

3 days ago I also placed an order for an iPhone 15 pro max, how long does it tak

MihaiLacatus1 — Fri, 13 Sep 2024 08:59:29 GMT

Indoor/outdoor

larypie — Fri, 13 Sep 2024 08:58:36 GMT

Indoors I have a decent 4G signal showing on my phone - 3-4 bars. But when I call a number (eg my landline) the call just times out. Going outdoors with the same or fewer bars, the call goes through.

I do get emails and messages coming through OK.

Wi-fi calling is turned on, but I still cant make a call when indoors. My Wi-fi is excellent.

The phone is a Cubot Nova which is a bit old, but works well outdoors..

Is there any reason for this?

Replacememt for damaged sim card

Michstar4 — Fri, 13 Sep 2024 08:35:15 GMT

good morning
I need a replacememt sim card if possible the sim card I have has been damaged its corrupt can I order another sim card

How to post a query

george203 — Fri, 13 Sep 2024 08:27:26 GMT

Hi I am overseas and have added a roam abroad pass to my account on a rolling monthly basis. I have a spend cap of £50. Does the roam abroad charge set against my monthly spend cap or is the spend cap for non contracted adhoc usage. I'm really confused thx in advance George

EE Store Pixel Watch 3 order

DaveP7 — Fri, 13 Sep 2024 08:22:46 GMT

Has anyone had their Pixel Watch 3 delivered from EE store? Had one in on pre-order for a couple of weeks and was expecting it on Tuesday but it's still showing as 'Processing'. No response to emails from them...

IPhone 16 promax

diaskaren75 — Fri, 13 Sep 2024 07:27:48 GMT

Hello

How I can I pre order iPhone 16 promax

Roaming

Dauntsey — Fri, 13 Sep 2024 08:55:22 GMT

Ok had the same issue !

There's a problem getting the information to you. Try again or get in touch

Hieuphan — Fri, 13 Sep 2024 06:40:08 GMT

Unable to access online business account on browsers or EE mobile app. Username and password are correct. Have tried multiple browsers, two computers and 3 different broadband providers.

We can't load this right now
There's a problem getting the information to you. Try again or get in touch if it's urgent.

Contacted EE on live chat and they have stated that it is a known issue that has been on going for two weeks but they are trying to fix it. They are unable to provide a time frame. This sounds very familiar to other issues I have seen on this community and is not the device or browsers that I am using.

Is anyone else having this problem? Has EE provided the same information about?

EE - why are there no information or outage messages on your website for such a serious issue for business customers who are needing to access their billings and to run a business!! It is not practical to be calling and speaking to an advisor. Can you shed more light and a timescale please?

Check order

Sophn1995 — Fri, 13 Sep 2024 08:06:52 GMT

I've applied for contract phone today, paid the 30 , in the app it shows the phone in my orders before the app has crashed. But not recieved an email with tracking number , what does this mean. Will I still get my contract phone with it being in the orders on the ee app before ee crashed. I'm scared I won't get it now and be 30 pound down

Parental control

Ali_shan — Fri, 13 Sep 2024 00:15:50 GMT

Hello all community members,

I am wondering is it possible i can set a patental control on my EE data if someone uses my mobile and try to open malicious website that will be blocked by Ee

all rounder plan

hunti86 — Thu, 12 Sep 2024 23:34:35 GMT

Unlimited Watch Data included.

Can i use that for a cellular ipad instead of a smart watch?

Ee tv mini

Laurenjhc — Thu, 12 Sep 2024 21:44:49 GMT

Hi all

I have recently purchased ee tv and broadband. Upstairs in my bedroom I have the ee tv mini box but for the last 2 nights now I have come up to bed and turned the tv on and it showed a connection error. My phone clearly has WiFi but twice now I have had to factory rest the box to get the box to work.

Has anyone else had this problem, I don't want to keep having to factory reset the box and re install everything every night I go bed.

order number

jwwong2812 — Thu, 12 Sep 2024 21:06:33 GMT

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Ｉgot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days.

[mod edit: please do not post personal information on the public board. Thanks!]

Had to unplug power cable at the of my tv box.

Lukeg33 — Thu, 12 Sep 2024 20:46:59 GMT

Does anyone know why when I switch my BT tv box the blue light flashes but and don't even show anything on the tv screen so two times this week I have had to unplug the power cable at the back of my BT tv box for it to come on back of it?

Paying off an accessory

AlexDebois — Thu, 12 Sep 2024 20:10:39 GMT

Hi 👋

I was thinking of adding an accessory to my account such as a PS5, but wanted to know if I do, can I pay this off early i.e. pay an extra £100 towards it every so often? Or would I pay the full lump sum? I’d only want to make small overpayments each month.

Thanks!

Sinem40 — Thu, 12 Sep 2024 20:04:07 GMT

Hi,

I have a similar question. My phone was stolen on May 9, 2024, and while I got a replacement SIM, I haven’t deactivated it yet. It's been about 4 months now, and on September 9, I noticed that my UK number was removed from the WhatsApp groups I was part of. You mentioned the time limit is 6 months, but what happens after 4 months? I plan to activate my SIM in October. Is there anything I can do before then?

Thanks!