rss.livelink.threads-in-node

Coming to Crave in November 2024

BellDRock — Tue, 29 Oct 2024 15:29:49 GMT

Enjoy free previews this November with Bell Fibe TV

BellDRock — Tue, 29 Oct 2024 15:29:19 GMT

Home Hub 3000 - error 6001 and Red X on screen

AMC — Mon, 28 Oct 2024 22:12:40 GMT

Our modem has a message "error 6001 (Tel 1 & 2) Voice service not configured" and our TV screen has a red X on it with the number 1 under it (sometimes the number changes to 3 or 8).

We have unplugged everything, and rebooted ... but the error message and the red X remain.

We are performing the "virtual repair tool", but it has been showing as "loading data, please wait" for quite a while

Whats the lowest Internet speed to tolerate - wifi doesnt reach everywhere even with 2 pods?

colincreado — Mon, 28 Oct 2024 13:35:11 GMT

I recently got the 1.5G internet and 2 pods as my place is on 2 floors. I have noticed that the speed tests on my phone vary depending on which room I am in between 170mbs to 670mbs.

Unfortunately the 2 main rooms upstairs (modem is downstairs) do not get the fastest speed.I work from home and my office setup location gets the lowest speed at 170mbs despite the 2 pods installation upstairs.

I have a bell technician coming today and wanted to know what the lowest speed I should tolerate from the 1.5G despite having the 2 pods and renting them each month. Please help and thank you!!!

Cowichan Valley area, Vancouver island slow data

Arthur9 — Mon, 28 Oct 2024 12:45:55 GMT

Is there currently any issues with data services in the Cowichan Valley area on Vancouver island. My phone has service saying 5g with 2 bars and am not able to use anything that has data component to it. Apple news isn't even updating. I have restarted my phone multiple times.

New Cellphone upgrade problem due to cancelled order stuck on account

Belle2199 — Mon, 28 Oct 2024 13:33:45 GMT

I am very frustrated from the lack of problem solving displayed from the Bell Customer Service Team since everyone keeps telling me to wait instead of fixing the issue. Has anyone experienced this??

Tuesday, October 22- I put an upgrade for a new phone in (S24 Ultra 512gb) before 10am through the Bell app.

Friday, October 25- I call Bell customer service because it has said for 3 full days that my order was in process. They tell me that the submission failed because they no longer allow orders for the 512gb phones via online. So they cancel the order for me and tell me to go upgrade in store.

Saturday, October 26- I go in person to the Bell store. Everything is fine till they scan the new phone to upgrade and then tell me that they cannot process my upgrade because there is an order in place. The store associate calls Bell, the customer service representative tells me to wait a day for the order to cancel.

Sunday, October 27- I chat with an agent through the app on messages and they proceed to tell me that I am good to go for my upgrade. The order was cancelled. I go into the store afterwards for my upgrade finally! Everything is fine… till they scan the new phone to add to my account and AGAIN not allowed to upgrade because there is still an upgrade in process. I leave the store so frustrated. I call an agent on the phone since this store associate did NOTHING to assist me. He tells me that as of 1:30 (their time) my cancellation had gone through. It was 12:48 my time.. and I was just there moments ago and the upgrade did not go through. He tells me to wait another day..

I am seriously frustrated at this point! All because they do not allow you to order the bigger storage via online then why is it an option! And the fact that none of them have offered me a solution at all but to wait! Never refered to a tech team or anything to fix the issue. It has been 6 whole days of me not being able to get my phone. No understanding. Please tell me where I went wrong here..

Sony Bravia Tv xbr55x800E Problem turning tv on with slim remote

selwor — Sun, 27 Oct 2024 21:29:20 GMT

When trying to turn my Sony Bravia tv on with the slim remote it turn the tv partly on the lights on the bottom of the tv goes on and then the tv turn off We wait a couple of seconds and the turn the tv on again with the slim remote it turn the tv on but it goes into the the reboot mode with all the circle and the screen goes black and if we wait another couple of second then the screen saver come on

Called customer support more than once for this problem They sent a new receiver same problem Called again they sent a new remote same problem. I try resetting the tv to factory default to see if it would solve the problem It did of half a day.

If I use the tv remoter to turn it on and the off and the use the bell slim remote it sometimes turn it on with having to wait for the tv to reboot Very annoying

We have had the fibe tv for close to one year, the first six months all was ok it worked fine. The last six months have been quite frustrating.

I was wondering did Bell do an upgrade on the firmware of the receiver that would have cause this problem.

It seems that when I turn the tv on it wants to start but something is not letting it do a proper start up.

Have anyone else have had this problem. Any help would be appreciate

Can anyone explain some Bell billing terms?

LAC — Sun, 27 Oct 2024 21:08:12 GMT

I need some guidance in understanding some terms on my Bell Mobility bill / invoice. While one or a few of these may seem obvious to some, I do not know what most are and why are they itemized on my bill. Many thanks for any insight.

i) Free Bell Message

ii) Smart Trust

iii) Text Message

iv) Pic / video / File message

v) Free SMS message

Clarington area experiencing satellite internet issues?

Drew13 — Mon, 28 Oct 2024 13:04:13 GMT

Is anyone in Clarington area experiencing satellite internet outage. I had it installed last Monday and it is spotty at best most days and has been down pretty much all day today.

We have satellite internet. Can I upgrade my Home Hub 2000 to a Hub 3000 or Hub 4000?

Marshall123 — Sun, 27 Oct 2024 20:12:04 GMT

We have satellite internet. Can I upgrade my Home Hub 2000 to a Hub 3000 or Hub 4000?

Keep getting redirected to a screen sign up for discovery plus

Lmclellan — Sat, 26 Oct 2024 20:42:11 GMT

We have the homehub 3000 with 2 pods in the house. Every day at least once or twice some nights more.. the tv show we are watching suddenly disappears and we are redirected to a screen to.sign up for discovery plus channel. It's always discovery plus. Only way to get back is to to.do.our tv remote and reselect the input for the hdmi that our bell box is on. This happens on both tvs. One with a 4k pvr, the other with bell receiver

College basketball sports - Music before the game

Jonathan87 — Sat, 26 Oct 2024 15:36:34 GMT

What happened to the music before the game started, it used pop music and know it’s country music. Can u change the music channel on 1463

Outlook not working - Error 0x80042108

wardenwoods — Sat, 26 Oct 2024 15:33:19 GMT

Bell was here Thursday 24 Oct 2024. My "copper" phone line was removed, and replaced with an internet phone line and New modem. My outlook has stopped working, won’t connect with server. Error 0x80042108

Tried ALL of the repair/reset/reboot options.

Speed of my “New Service” is slower than it was before. “Not responding” is constant.

Thoughts?

NBA League Pass - Games Missing

rocketdriver2019 — Sat, 26 Oct 2024 02:45:45 GMT

Is anyone else having issues with missing games on NBA League Pass?

I'm trying to watch the Blazers/Pelicans game this evening (Oct 25) and none of the NBA League Pass channels on Bell are showing it. I had to do a free trail subscription on the NBA app to watch the game. This isn't the first time one of the games I was interested in isn't showing on Bell NBA League pass this season.

It's an out of market game so it shouldn't be blacked out. It's also not being shown on TSN or Sportsnet, NBA TV Canada, or any of the other channels.

Bell: what's going on here? We pay a lot of money for NBA League Pass, all the games should be available except the Raptors ones or ones also shown on other available channels.

Thanks.

Upgrading device/contract

zdravkoj24 — Sat, 26 Oct 2024 13:34:29 GMT

I’m currently under a 2-year contract for the iPhone 15 Pro Max, but I was hoping to switch to a new contract by returning this phone and upgrading to the iPhone 16 Pro Max.

I was willing to sign a new 2-year contract and pay a higher monthly amount, substituting the existing contract.

However, I was informed that I would still need to pay over $800 to cover the remainder of the current contract, even though I’d be returning the device and committing to a new plan.

When I asked to speak with someone in higher authority to discuss options, the agent repeatedly insisted that this fee was “unavoidable” and simply “it is what it is,” despite the fact that I wouldn’t be keeping the current phone but returning it in exchange to a new one under a new higher amount/month plan and still be under a contract.

Is there anyone who can help me out with this?

Thank You!

How do I identify which device is the correct device to block with the Bell Wi-Fi app?

7Seven7 — Fri, 25 Oct 2024 13:37:29 GMT

I’m trying to set up a custom Freeze Schedule on the control section of the Bell app for home internet. I continue to inadvertently block the wrong device. I have tried to compare the IP addresses but I keep getting it wrong and I cannot clearly decipher which of the devices is my child’s iPad versus our iPhone, for example. The descriptions that I’m given of the devices is not always clear. How to identify correctly each device on the network? Thank you.

CBC - Error code is 005

Bookish — Sat, 26 Oct 2024 16:19:09 GMT

We cannot get CBC channel 1050 at all. Error code is 005. I’ve tried all of the support suggestions to no avail. Very frustrating!

Iphone loses control of Apple HomePod mini when my wifi switches from Bell Pod back to GigaHub?

Customer1 — Thu, 24 Oct 2024 17:31:32 GMT

I have a Wifi issue with controlling my Apple HomePod mini over wifi with my iPhone.

I have a GigaHub modem and a Bell Pod as well. I can control the HomePod mini from my iPhone when I stay in the living room near my Giga Hub, I can still control the HomePod from my iPhone when I go in the Bedroom where the iPhone connects over the Bell Pod, but when I go back in the Living room with my iPhone and it reconnects to the Gigahub wifi I loose control of my Apple HomePod mini from my iPhone. The only way to restore is to restart my iPhone and apple HomePod mini.

I have tried everything to solve and no solution..

my devices

Bell Giga Hub
Bell Pod

iPhone 14 Pro Max iOS Version 18.0.1
HomePod mini tvOS18.0
Apple Watch Ultra 2 watchOS 11.0.1
Apple TV 4K tvOS 18.0

MyBell registration email but account is already set up - Scam?

Nithin — Sun, 27 Oct 2024 18:48:15 GMT

I got an email saying to complete registration and my Bell internet account setup, even though i have done this and using the internet from past 1 month successfully.

Am I missing any other steps?

Plan and data proration

Katieelizabeth — Thu, 24 Oct 2024 11:47:36 GMT

I changed my plan 1 day into my pay cycle and now when I sign in my data usage tab is all over the place. Its showing I'm over my data on my old plan and need to unblock data but I just changed my plan to include 160 gb of data so I'm well under that. I don't want to get a crazy high bill when I changed my plan to include more than enough data.