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Apple Support 4+
We’re here to help
Apple
-
- Free
Screenshots
Description
Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple ID password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
What’s New
Version 5.5.1
• Performance enhancements and bug fixes
Ratings and Reviews
Best support
App support has always been helpful unlike other agents from different apps that is always in a hurry to close or end your conversation. Apple support always make sure that you have your time to troubleshoot and make sure you receive the help that you needed and gets confirmation if there is anything else or if they have given you the support that they needed before they end the conversation.
Lots of bug in the app
1. The reply of the agent is very delay at most times. Funny thing is that they have their SLA which looks like the customer dorsn’t reply but in reality this App doesn’t send the message to the customer in real time.
2. The app keeps on crashing and also when you minimize this app then most of the time the conversation already not updating/working. “Message Failed to Send” error appears also.
3. Only option is to “End” the chat which is not good because it will create multiple conversations with multiple agents with 1 customer issue.
4. Case was gone after my 2nd conversation with another agent crashes.
5. Needs more enhancement on this app. There is no way to retrieve or read past conversations. Very bad User Experience to repeat all conversation again with another agent.
Password Reset
Please change your reset password wait time and policy / most specifically the account recovery process. We should not have to wait 2 to 4 weeks for a password reset and get access again to our Apple account / ID / icloud email. It is kind of crazy that the system needs to take this long to verify our identities.
I have just lost my job this past Christmas, nice present from Apple. All because I was receiving too many bad surveys with a lot of our customers dissatisfaction about this policy. I have helped our customers the best way I could and provided info based on your policies Apple. I did not deserve to be let go for something that was not in my control / due to peoples anger towards your account recovery policy.
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Apple Distribution International
- Size
- 39.3 MB
- Category
- Utilities
- Compatibility
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- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
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English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- Copyright © 2024 Apple Inc. All rights reserved.
- Price
- Free
Supports
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Wallet
Get all of your passes, tickets, cards, and more in one place.